to do actual repairs, restoration, replacement, and mitigation measures would be well under way. In this situation, however, very few permanent works projects have begun after over two years and the disaster recovery specialists are feeling the pressure to get things going.
Why? That is the multi-billion-dollar question. And the answer, to a large extent, is a lack of documented processes. You see, there are some common threads that have run through all national level disaster recovery efforts through the years:
The solution. Utilizing the Six Sigma DMAIC (Define, Measure, Analyze, Improve and Control) process, the analysis revealed a severe lack of documented processes. Through analyzing the processes currently in place (Define, Measure and Analyze), we find ways to Improve and document the processes. Here’s how documenting the processes impacts the recovery operation:
Using this world-renowned Six Sigma process improvement methodology, we can quickly bring any problem under control and improve any process. We’ll continue to discuss process improvement in this series, and hopefully you’ll find these tips useful in your everyday work.
Tim is a Disaster Planning and Recovery operations and technology innovator for Integrated Solutions Consulting. He recently supported Puerto Rico’s Hurricane Maria disaster recovery operations in developing and implementing operational improvements with FEMA's Public Assistance Program and the processing of billions of dollars in disaster recovery projects.